Contact us
There is one way to reach us, and it works: email <a href="mailto:support@coideals.com">support@coideals.com</a>. A human reads it and replies within 24 hours on business days.
Before you write
- Include the product reference (the "Ref" shown on the product page) or the pack name.
- For an order question, include the order number from your confirmation email.
- For damage or a wrong item, attach one photo. That is usually enough for us to send a replacement without any back-and-forth.
Hours and address
Customer service: Monday – Friday, 9:00–18:00 (GMT+8), reply within 24 hours.
Business: Shenzhen Qixi Commerce Co., Ltd, No.14, Lane 6, Wangtang Yangmei Community, Bantian Street, Longgang District, Shenzhen, Guangdong 518129, China.
Other ways
We do not publish a phone number; email is faster and leaves a record for both of us. If you need to speak to someone, ask for a callback in your email and we will arrange one.
Product range on Amazon: <a href="https://www.amazon.com/s?me=A3LUMJETOB104E&marketplaceID=ATVPDKIKX0DER" rel="nofollow noopener" target="_blank">Coideal on Amazon</a>. Buying there or here is buying from the same business.
Wholesale, schools and bulk packs: email the reference and the quantity you need. Most of our ranges exist because somebody asked for a different pack size.