Returns & refunds
The rule
You may return any item within 30 days of delivery for a refund or an exchange, whether or not the pack has been opened. We sell clips and tags; if you opened the box, looked at them and decided they were wrong, that is a legitimate reason and we do not argue about it.
How to start one
- Email support@coideals.com with your order number and one photo of the item.
- We reply with a return instruction, usually the same day.
- Send it back. Refunds are issued to the original payment method within 5 business days of the return arriving.
Who pays the postage
If the item is faulty, damaged in transit, or we sent the wrong one, we cover the return postage. If you simply changed your mind, the cost of sending it back is yours, and the refund is still the full price you paid for the goods.
Exchanges and replacements
For a missing piece, a short pack or a wrong colour, we send the replacement without asking you to return anything. A photo is enough.
Faulty goods
Hardware has a spring, a coating and a mould; when any of those fail we want to know, because it usually means a batch. Report it within 30 days and you get a refund or a replacement, your choice. Nothing you paid is forfeited because a manufacturer's part broke.
Payment and refunds
Payments are taken by PayPal on their own pages. A refund returns through the same route, so it appears as a credit from PayPal on your statement. Card refunds typically show within 3–5 business days of us issuing them.
After the window
Outside 30 days we still replace items that fail in normal use — write to support@coideals.com with the reference and what happened.
Cancellation before dispatch
Email the order number and we cancel it, no fee. Once a parcel has left the warehouse, use the return route above.
Full terms
The conditions of sale around returns sit in our <a href="/pages/terms">terms of sale</a>; this page is the practical version.